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Safety Tips for the Public
Natural gas is a colorless,
odorless, tasteless, non-toxic gas. A chemical odorant, similar to
the smell of rotten eggs, is added to natural gas as a safety
measure so that any escaping natural gas can be readily detected and
reported to the appropriate pipeline operator for corrective
transportation and distribution of natural gas are governed by
strict technical and safety codes enforced by the Arkansas
Public Service Commission's Pipeline Safety Office. As a
result of these safety codes, natural gas pipelines in the
State have an excellent
Please take the time to read and practice these safety tips and
procedures. A small investment of time and attention now
could pay off in fewer service calls, energy savings and a
The following safety tips apply to all natural gas equipment in
- Never try to install, repair, adjust or modify natural gas appliances yourself. Only a
qualified professional knows the technology and the relevant gas codes that must be followed.
- Have your natural gas equipment and exhaust venting systems inspected and serviced regularly by a
qualified professional to ensure safe, efficient operation.
When natural gas equipment is working properly, there is no odor. Do not ignore the smell of the odorant in
natural gas. If there is a gas odor inside your home:
- LEAVE IMMEDIATELY. Do not stop to open windows or doors.
Do not turn lights, appliances or equipment on or off, or unplug any electrical devices
as these may cause a spark. Do not use garage door
openers. Do not start a car or operate any
power equipment. Do not attempt to locate gas leaks yourself.
Call your local
gas company from a neighbor's phone or from a cellular phone once you are well away from the
Keep everyone away from the building until given the "all clear" from a gas company employee.
- Natural gas equipment needs lots of air for safe burning and venting.
Improper venting of exhaust can cause the accumulation of
carbon monoxide, which can lead to frequent headaches,
nausea, or death by asphyxiation.
If the pilot light or burner flames of your furnace or other natural gas equipment look yellow, turn off the equipment
and have it checked by a qualified professional. The flames
should appear blue or mostly blue with a tip of yellow. The only exception to this rule is
a modern natural
gas fireplace, designed with ceramic logs and realistic yellow flames.
Keep the equipment area clean and do not store things on top of or next to the equipment. Do not cover the controls, air intakes or exhaust vents of any natural gas equipment.
Do not store flammable materials
anywhere within the immediate vicinity of natural gas
burning equipment (such as a water heater).
To avoid a potential pipeline accident caused by outside
forces, have the
location of all utility lines marked before excavating by hand or with equipment. In fact, to comply with Arkansas law, you must call Arkansas One-Call at 1-800-482-8998 a minimum of two days before you plan to dig. Once your call is made the following will happen:
Operators with underground facilities in the area where the excavation is planned are notified.
This will assure proper notification to the respective municipalities, natural gas, electric,
communications, and water/sewer utilities.
Within 48 hours after being contacted, operator crews either mark their underground facilities with color-coded paint marks or
flags, or tell the excavator they have no lines in the area.
This will assure the proper notification to the respective
municipalities, as well as the natural gas, power and
If you are utilizing a contractor for your excavation work, make
sure that the contractor calls Arkansas One-Call two days prior to the commencement of excavating.
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