ARKANSAS PUBLIC SERVICE COMMISSION
Privacy Policy Statement
Thank you for visiting the Arkansas Public Service Commission’s web site and
reviewing our Privacy Policy Statement. Act 1713 of 2003 (Ark. Code Ann. §25-1-114)
requires Arkansas state and local governments and state agencies to incorporate a
privacy policy onto all websites. This privacy policy must also include an explanation
that certain information is collected as a result of your visiting our website, and that the
information collected is subject to disclosure under the Arkansas Freedom of
Information Act of 1967. (Ark. Code Ann. §25-19-101 et. seq.)
More importantly, we want you to know how any collected information may be used, and
the steps we take to insure the security of that information. We want you to feel
confident that your privacy has been protected when you conduct business with us via
the internet.
Online Customer Service and Alternatives
Online customer service can be requested by e-mail from the
or from the
. If you prefer to request information from us by mail or in person, you may do so at 1000
Center Street, Little Rock, Arkansas, 72201, or by calling (501) 682-5782. Our goal is
to provide you with several alternatives so that you can choose the most convenient and efficient means possible to interact with us.
Collection and Use of Information
Information Collected and Stored Automatically by Cookies
The Arkansas Public Service Commission may use “cookies” or other common methods
to automatically gather information about your visit in a standard log file. Cookies are
simple test files stored on your computer by your web browser. In most
cases, the collection
of such data by our website is non-optional to the user. The one
exception to this is the use of a session cookie used to track usage in
the EFiling System area. The information collected never identifies you
personally, is never shared, and consists only of the following items:
- The Internet domain name from which you access the web site. This information gives us the name of your organization.
- Your Internet protocol address (IP address). This is a number that is assigned to your computer whenever you are
accessing the web.
- The number of requests made each month by your organization.
- The name of the pages you accessed.
- Your operating system.
- What specific requests for information were sent to our website.
No marketing databases are created nor is any commercial use made of any collected
data. The information gathered for each visitor is recorded and preserved in an
aggregate form to provide us with information about the amount of use the site receives.
We do not record information about you as an individual. We do not share, sell, or
otherwise disseminate the collected information. All information is collected to help us
track usage of our website and is deleted from our web server on a regular basis.
Information you provide
Unless you provide it through a link to our e-mail, we do not collect or know your name
or e-mail address. We also do not follow your browsing path outside of the Arkansas
Public Service Commission’s website.
Security
We have taken several steps to safeguard the integrity of our computer systems and
networks. Protection against the possible download of viruses and other malevolent
software has been built into the design, implementation and day-to-day practices of the
Arkansas Public Service Commission’s website.
External Links Disclaimer
Our web site contains links to third-party sites. When you link to a third-party site, you
are no longer on the Arkansas Public Service Commission’s web site and our Privacy
Policy Statement no longer applies. These links are offered solely for your
convenience. The Arkansas Public Service Commission is not responsible for and has
no control over the policies or content of any of these sites. Visitors may wish to check
the privacy statements of those sites and visit them accordingly.
Privacy Policy Statement is Subject to Change
This Policy Statement may be updated or revised from time to time. Please check back
with us periodically for any changes to the manner in which the information you disclose
on this website may be collected, used or disseminated.
Contact Information
To offer comments or complaints about our website, or about the information presented in this Privacy
Policy, you may contact us by email using the following link:
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The Arkansas Public Service Commission is open Monday- Friday - 8:00 a.m. - 4:30 p.m
(Governor's Policy Directive No. 5)
Copyright © 2007 - 2014 Arkansas Public Service Commission. All
rights reserved.
Revised: Monday, March 10, 2014
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