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Telecommunication Utilities The Commission Regulates
The Arkansas Public Service Commission regulates telecommunications service providers that include
incumbent local telephone carriers,
competitive local telephone carriers, long
distance companies, and private
pay telephone companies. Under Arkansas Code Annotated Section 23-17-411(f)(2), the Commission does not have any
jurisdiction to impose quality of service rules and standards on many telecommunications service providers in Arkansas.
The Commission has limited authority to regulate rates, terms, and conditions of services. The limitations are in
accordance with Arkansas Code Annotated Section 23-17-401 et seq. that recognizes the desire to have competitive forces
control rates, terms, and conditions of services.
What The Commission Does Not Regulate
The Commission does not regulate: wireless companies that offer services such as paging, cellular or PCS services;
cable and satellite companies that offer services such as television, music, or movie programming; information
service companies that offer services such as voice-mail, e-mail, or Internet; and, telecommunications relay service
for handicapped persons or emergency 911 service. Under Arkansas Code Annotated Section 23-17-411(f)(2), the
Commission does not have any jurisdiction to impose quality of service rules and standards on many telecommunications
service providers in Arkansas.
Low Income Services
Lifeline is a program which provides assistance with the monthly charges for residential
telephone service. Contact your local telephone company to determine qualifications.
Telecommunications Provider Certification Information
Applications for certification as a competitive
local exchange carrier, interexchange carrier, or private pay
telephone service provider are made in accordance with Section 6 of the Commission’s
Rules of Practice and Procedure.
Rates, rules, and terms and conditions for service are
found in the utility tariffs provided by each telecommunications service
provider. Price lists only provide a list of services and rates.
Manager-Telecommunications & Quality of Service
Arkansas Public Service Commission
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Revised: Sunday, August 28, 2016