TELECOMMUNICATIONS SECTION
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Telecommunication Utilities The Commission Regulates
The Arkansas Public Service Commission regulates telecommunications service providers that include
incumbent local telephone carriers,
competitive local telephone carriers, long
distance companies, and private
pay telephone companies. The Commission has authority to regulate the quality of service of all telecommunications
providers but has limited authority to regulate rates, terms, and conditions of services. The limitations are in accordance with Arkansas
Code Annotated Section 23-17-400 et seq. that recognizes the desire to have competitive forces control
rates, terms, and conditions of services.
What The Commission Does Not Regulate
The Commission does not regulate: wireless companies that offer services such as
paging, cellular or PCS services; cable and satellite companies that offer services such as television, music, or
movie programming; information service companies that offer services such as voice-mail, e-mail, or Internet; and,
telecommunications relay service for handicapped persons or emergency 911 service.
Low Income Services
Link-Up is a program which provides assistance with connection charges for new
residential telephone service. Contact your county office of the
Department of Human Services
to determine qualifications and to obtain a qualification card.
Lifeline is a program which provides assistance with the monthly charges for residential
telephone service. Contact your local telephone company to determine qualifications.
Telecommunications Provider Certification Information
Applications for certification as a competitive
local exchange carrier, interexchange carrier, or private pay
telephone service provider are made in accordance with Section 7 of the Commission’s
Rules of Practice and Procedure.
Rates, rules, and terms and conditions for service are
found in the utility tariffs provided by each telecommunications service
provider. Price lists only provide a list of services and rates.
Contact Information:
Bill Dennis
Manager-Telecommunications & Quality of Service
Arkansas Public Service Commission
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(Governor's Policy Directive No. 5)
Copyright © 2007 - 2013 Arkansas Public Service Commission. All
rights reserved.
Revised: Sunday, May 19, 2013
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